SHIPPING AND RETURNS

SHIPPING AND RETURNS

Shipping Information

  • Please allow 3–7 business days for order processing.

  • International shipping starts at $16 USD through our trusted courier partners.

  • Orders over $200 USD qualify for free international shipping (most countries).

  • If your country is not available at checkout, feel free to contact us for assistance.

Customs, Duties & Import Taxes

  • Customers are fully responsible for any customs duties, import taxes, or other fees imposed by their country.

  • These charges are not included in your purchase price or shipping cost, and they are the sole responsibility of the recipient.

  • If an order is refused or unclaimed due to unpaid customs charges, it will be considered abandoned and may be destroyed or returned at the courier’s discretion. No refund will be issued in such cases.

Chargebacks & Undeliverable Parcels

  • If a parcel is refused, returned, or undelivered due to unpaid customs fees or an incorrect shipping address, XZX Components is not liable for loss or delay.

  • Any chargeback initiated due to these reasons will be disputed, as we provide full tracking and proof of shipment.

  • By placing an order, you agree to these terms and acknowledge responsibility for ensuring successful delivery.

Tracking & Delivery

  • A tracking number will be emailed to you once your order is dispatched.

  • Please ensure your shipping address is correct and complete.

  • XZX Components is not responsible for packages lost, delayed, or stolen due to carrier error or incorrect address entry.

Returns & Exchanges

  • We do not offer refunds for returns unless the product is defective or incorrect.

  • Items that arrive with a manufacturer defect or that do not match the description may be eligible for warranty support.

We work directly with the brands we carry to ensure warranty claims are resolved quickly and fairly. We'll assist you in the process of communicating with the manufacturer.

Returning a Product

  • To initiate a return, please email us first. The return address may vary depending on the product.

  • Return shipping costs are your responsibility and are non-refundable.

  • If a refund is approved, the return shipping cost will be deducted from your refund amount.